THE 5 essential points for improving the customer experience

This article was first published in french on the European adobe blog.
Often, when talking of digital transformation, we’re really talking about a change in mindset, meaning focusing on the consumer.
This may sound easy, but improving the customer experience is a real issue, particularly for brands that see the consumer as an expense rather than an asset, which is still often the case.
Econsultancy, in association with Adobe, published a study conducted with 2250 experienced marketing professionals, addressing the challenge the customer experience represents for companies. …